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Switch is looking for an Assistant Store Leader

Become an Assistant Store Leader and create great experiences for partners and customers alike.

If you have what it takes to be a leader and want to develop your skills in retail, this position is open for you! As an Assistant Store Leader, you help run shifts and overall store operations, assist the store leader in leading the store team. You make sure that teammates are disciplined, motivated, and mentored.

You must have excellent analytical skills to quickly make decisions that impact store operations and ensure store targets are met. You must also be well organized, extremely keen to details, and a team player.

Your Duties and Responsibilities

  • Ensure the store’s daily operational tasks are consistently accomplished

  • Compliance of the retail store to company’s KPIs and metrics

  • Report accurate and complete feedback for Dashboard Monday meetings

  • Be overall in-charge of collating documents whether hard or soft copy (i.e Delivery receipts, Invoices, SRO etc ) in the store

  • Managing shifts and schedules for the team and other manpower concerns as guided by the company’s house rules and handbook

  • Substitute if there is a key position missing in their team (cashier/ stockman/ help desk)

  • Maintain merchandising excellence according to APR merchandising guidelines in the store at all times

  • Deal with irate or difficult customers and escalate as necessary

  • Ensure compliance of retail store staff on Apple Customer Experience at all times

  • Ensure that the store is sufficiently stocked at all times

  • Ensures performance of the store in accomplishing set sales targets and quotas

  • Provide retail team and management with feedback and preside solution proposal to improve performance of the store

  • Perform duties as needed related to company services and deliverables

Your Qualifications and Skills

  • Be a graduate of any four-year course

  • Have at least 1-2 years managerial experience, preferably in a global company

  • Have strong communication skills to clearly impart the company’s vision to the team you oversee

  • Have a passion for learning about Apple technology and products

  • Be customer-oriented

  • Be proficient in Apple Customer Experience, Selling Skills, and product knowledge of Switch’s product line

  • Be able to coach or train their team

  • Love talking to people and help them find the best Apple solution

  • Be adaptable and flexible by nature; you must be composed and collected as you balance the diverse needs of your team in the midst of constant change and pressure

  • Be flexible with your schedule. Your work hours will be based on business needs.

  • Be passionate about creating a positive working environment

  • Love ideals of teamwork, excellence, innovation, trust and respect

  • Be willing to be assigned at SM Molino or UP Town center

At Switch, we think different but we work as one. We believe that success is a progressing journey of constant learning, improvement, and growth everyday. We help each other overcome any challenge and we don't settle for less. We value trust and respect for one another and work collaboratively with a can-do attitude.

Join us and grow your career while enriching people’s lives through technology at Switch! Submit your application letter and updated resume to jobs@switch.com.ph

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