Switch is looking for a Service Technician
Become a Service Technician and be their hero of the day.
Every Apple problem has a solution, and that's you. We’re looking for incredible individuals who can get Apple products up and running again. As a Service Technician, you help our customers get more out of their products by sharing knowledge and repairing their devices. You also provide assistance on setting up the customer's new device and offer technical support.
Your Duties and Responsibilities
Establish service by studying system requirements, ordering and gathering components and parts, completing installation, and performing acceptance tests
Ensure the service area is well staffed at all times during operation hours
Maintains rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements
Serves existing client by analyzing work orders, investigating complaints, conducting tests, and resolving problems
Keeps personal equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
Your Qualifications and Skills
Be a graduate of Bachelors Degree in Information Technology or related field
Have 3-4 years working experience as technician
Have excellent time management skills and can make decisions quickly
Have strong communication, problem solving and analytical skills
Have the ability to demonstrate excellent customer service and work ethics in negotiating difficult situations
Be a fast learner
Be willing to learn and be trained
Be flexible with your schedule. Your work hours will be based on business needs
Be passionate about creating a positive working environment
Love ideals of teamwork, excellence, innovation, trust and respect
Be willing to be assigned at Technohub, Baguio
At Switch, we think different but we work as one. We believe that success is a progressing journey of constant learning, improvement, and growth everyday. We help each other overcome any challenge and we don't settle for less. We value trust and respect for one another and work collaboratively with a can-do attitude.
Join us and grow your career while enriching people’s lives through technology at Switch! Submit your application letter and updated resume to firstname.lastname@example.org