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Switch is looking for a Service Officer in Charge

Become a Service Officer in Charge and create great experiences for customers and your team.

Share your passion and lead a team! If you are tech-savvy and want to develop your people management skills, this career is for you. As a Service Officer-in-charge, you will lead a multi-store portfolio and be held accountable for store performance in the area by assessing the business and making sure store operations are in check.

You must be tech-savvy and should know how to diagnose and resolve technical problems. You must also be patient and empathic towards customers seeking for help.You are a leader who coach and develop future talent, share company vision and goals and consistently inspire your teams to create meaningful connections for customers, and each other. You must be process-oriented, solution-driven, and willing to guide your teammates to success.

Your Duties and Responsibilities

  • Manage the team in the assigned branch

  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

  • Gather customer’s information and determine the issues by evaluating and analyzing the symptoms and minimal root causes

  • Diagnose and resolve basic technical problem on Apple devices

  • Follow standard processes and procedures based on Apple Protocol Manuals

  • Accurately process and record all client sales, pullouts, diagnose transactions using ragic system Always properly coordinate reports with Service Technicians and Service Supervisor

  • Follow up and make scheduled callbacks to customers when necessary; stay current with system information, changes and updates

  • Assists CSO in resolving cases

  • Supervise and monitor the assigned branch

  • Take over the cash counter when needed

Your Qualifications and Skills

  • Be a graduate of 4 year technical/IT course

  • Have at least 1 year of customer service experience

  • Have strong people skills and a knack for problem solving

  • Have excellent time management skills and can make decisions quickly

  • Have the ability to maintain composure and customer focus while troubleshooting and solving technical issues

  • Have the ability to adhere to a schedule of customer appointments

  • Have an aptitude for acquiring skills in technical repairs and an eagerness to learn

  • Be flexible with your schedule. Your work hours will be based on business needs

  • Be passionate about creating a positive working environment

  • Love ideals of teamwork, excellence, innovation, trust and respect

  • Be willing to be assigned at Alabang Town Center or SM Lanang

At Switch, we think different but we work as one. We believe that success is a progressing journey of constant learning, improvement, and growth everyday. We help each other overcome any challenge and we don't settle for less. We value trust and respect for one another and work collaboratively with a can-do attitude.

Join us and grow your career while enriching people’s lives through technology at Switch! Submit your application letter and updated resume to jobs@switch.com.ph

Copyright © Switch 2020

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