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Switch is looking for a Customer Service Officer

Updated: Dec 17, 2019

Be a Customer Service Officer and be the support our customers need.

We’re looking for exceptional individuals who gain satisfaction from bringing resolution and insight to our customers. As a Customer Service Officer, you help our customers get more out of our products by sharing knowledge and providing exceptional customer service.

You offer assistance in setting up the device of new Apple owners and give current ones quick and efficient support. You must keep the customers happy and ensure that every situation you handle ends with a smile.

Your Duties and Responsibilities

  • Act as the first point of contact at the Service Center Desk

  • Log, categorize, and prioritise all issues or requests raised by the customer/client

  • Investigate incident tickets to identify potential first-time fixes

  • Regularly track progress of open incidents and keep end-users updated with actions on their devices

  • Document and maintain knowledge scripts for new and existing incidents

Your Qualifications and Skills

  • Be a graduate of Bachelors Degree in Information Technology or related field. Fresh graduates are also encouraged to apply

  • Have excellent time management skills and can make decisions quickly

  • Have strong communication, problem-solving, and analytical skills

  • Have the ability to demonstrate excellent customer service and work ethics in negotiating difficult situations

  • Be able to reassure customers when delivering product diagnoses and potential solutions.

  • Be a fast learner and be willing to be trained

  • Be flexible with your schedule. Your work hours will be based on business needs.

  • Be passionate about creating a positive working environment

  • Love ideals of teamwork, excellence, innovation, trust and respect

  • Be willing to be assigned at Glorietta, Alabang Town Center, or Marquee Mall

At Switch, we think different but we work as one. We believe that success is a progressing journey of constant learning, improvement, and growth everyday. We help each other overcome any challenge and we don't settle for less. We value trust and respect for one another and work collaboratively with a can-do attitude.

Join us and grow your career while enriching people’s lives through technology at Switch! Submit your application letter and updated resume to jobs@switch.com.ph

Copyright © Switch 2020

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