Switch is looking for a Community Manager
Become a Community Manager and be the bridge between our customers and our brand.
Is customer service and inquiries your forte? That's great to hear! Switch is looking for a Community Manager who can provide a great customer service and voice out our brand persona even behind the computer screen.
As a community manager, you are a natural leader, a multi-tasker, and a trusted communicator for the company. You will be working with the marketing team in developing and recreate our brand persona to strengthen customer experience online. You must be empathic, a good listener, and should know how to handle complaints professionally.
Your Duties and Responsibilities
Develop and manage our Google Business profiles
Manage customer inquiries and comments on our online social media pages
Manage our Internal Comms admin
Assist in in-store branding and planning
Assist in events for Apple New Product launch and Premium Accessories Launch
Handle cascading and monitoring of promos
Other company needs as assigned by management
Your Skills and Qualifications
Have a Bachelor’s degree in Corporate communications, Mass Communications, Marketing, Business or related field
Job experience in Administration or Sales and Marketing Assistant or related internship experience
Ability to respond and communicate in a professional manner
Have a high level of attention to detail
Ability to work effectively within a team and independently
Have exceptional organizational, data analysis and negotiation skills
Excellent knowledge of social media trends, algorithm, customer pulse, etc.
Be customer-focused and can inspire a team to adhere to a marketing playbook
Digital Marketing experience
Loves to learn, can challenge the status quo, and can embrace change for good of all
Has a sense of responsibility and drive towards excellence
Love ideals of teamwork, excellence, innovation, trust and respect
At Switch, we think different but we work as one. We believe that success is a progressing journey of constant learning, improvement, and growth everyday. We help each other overcome any challenge and we don't settle for less. We value trust and respect for one another and work collaboratively with a can-do attitude.
Join us and grow your career while enriching people’s lives through technology at Switch! Submit your application letter and updated resume to firstname.lastname@example.org