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Switch is looking for a Community Manager

Become a Community Manager and be the bridge between our customers and our brand.

Is customer service and inquiries your forte? That's great to hear! Switch is looking for a Community Manager who can provide a great customer service and voice out our brand persona even behind the computer screen.

As a community manager, you are a natural leader, a multi-tasker, and a trusted communicator for the company. You will be working with the marketing team in developing and recreate our brand persona to strengthen customer experience online. You must be empathic, a good listener, and should know how to handle complaints professionally.

Your Duties and Responsibilities

  • Develop and manage our Google Business profiles

  • Manage customer inquiries and comments on our online social media pages

  • Manage our Internal Comms admin

  • Assist in in-store branding and planning

  • Assist in events for Apple New Product launch and Premium Accessories Launch

  • Handle cascading and monitoring of promos

  • Other company needs as assigned by management

Your Skills and Qualifications

  • Have a Bachelor’s degree in Corporate communications, Mass Communications, Marketing, Business or related field

  • Job experience in Administration or Sales and Marketing Assistant or related internship experience

  • Ability to respond and communicate in a professional manner

  • Have a high level of attention to detail

  • Ability to work effectively within a team and independently

  • Have exceptional organizational, data analysis and negotiation skills

  • Excellent knowledge of social media trends, algorithm, customer pulse, etc.

  • Be customer-focused and can inspire a team to adhere to a marketing playbook

  • Digital Marketing experience

  • Loves to learn, can challenge the status quo, and can embrace change for good of all

  • Has a sense of responsibility and drive towards excellence

  • Love ideals of teamwork, excellence, innovation, trust and respect

At Switch, we think different but we work as one. We believe that success is a progressing journey of constant learning, improvement, and growth everyday. We help each other overcome any challenge and we don't settle for less. We value trust and respect for one another and work collaboratively with a can-do attitude.

Join us and grow your career while enriching people’s lives through technology at Switch! Submit your application letter and updated resume to jobs@switch.com.ph

Copyright © Switch 2020

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